USBN Q3 2018

22 US BUSINESS NEWS / Q3 2018 , Bright Pattern Contact Center Software will be a core component of Conduit Global’s CX100™ cloud suite providing their customers with an innovative omnichannel contact center platform and agile services to deliver an exceptional customer experience. Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centers of All Sizes Bright Pattern, the leading provider of enterprise contact center software, announced on the 21st August 2018 its partnership with Conduit Global, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with more than 25 years’ experience planning, deploying, and managing omnichannel contact center solutions. Bright Pattern Contact Center Software will help Conduit Global provide the most innovative and effortless omnichannel technology and professional services to enterprise customers in the healthcare, financial services, logistics, retail, telecommunications, and utilities industries. With over three billion customer interactions delivered, Conduit Global is leading the digital transformation for customers looking to transform their customer experiences. The company’s CX100™ Cloud Suite, an innovative omnichannel CCaaS solution, is a best-in- class cloud platform that supports both public and private cloud deployments and is designed for resiliency and scalability. CX100 provides flexible, real- time scalable access to skilled agents, as well as rich analytics and reports, disaster recovery, seamless CRM integration, and flexible self-service capabilities; it drives innovation through emerging technologies, including AI, automation, IoT, and NLU. “We’re thrilled to partner with Bright Pattern to deliver best- in-class cloud contact center solutions to businesses of all sizes,” said Jitender Singh, Conduit Global SVP of Cloud Sales and Solutions. “This partnership gives our clients true digital channel management. The CX100 Cloud Suite helps businesses meet the digital transformation challenge by innovating their customer experiences, increasing omnichannel agent productivity and security, and reducing capital outlay and total cost of ownership (TCO).” Conduit Global is solving the digital transformation challenge with cloud contact center solutions that provide a seamless, cloud-first, affordable digital transformation, one that displaces legacy platforms and reduces TCO. With Bright Pattern’s contact center software as a core component of the CX100 Cloud Suite, Conduit Global’s current and potential clients can enjoy increased efficiency and reduced costs while taking their customers on extraordinary brand journeys, thanks to Bright Pattern’s innovative omnichannel contact center software. “We’re delighted to partner with Conduit Global, which has been an industry leader for over two decades,” said Brian Hays, Senior VP of Global Sales at Bright Pattern. “With so many vendors in the customer service space, innovation is the key to success, and Conduit Global continues to embrace it at every turn. We are looking forward to a long and immensely successful relationship.” Conduit Global’s CX100 Cloud Suite personalizes customer service by accommodating new channels and enabling multichannel hopping for innovative customer experiences: it’s the perfect cloud contact center solution to support today’s omnichannel “super agents,” thanks to automated campaign onboarding, flexible skills assignments, and remote and work-from-home options. Best-in-class security is built into the CX100 Cloud Suite hyper- scale horizontal architecture for data privacy and isolation and the elimination of fraud. The platform is also compliant with PCI, HIPAA, GDPR, and EU privacy directives. The industry’s most agile solution, CX100 enables Conduit Global clients to scale up or down, depending on seasonality, with granular metering and billing options and global delivery capability. Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and by Gartner as a leader in the Contact Center FrontRunners Quadrant.