Technology Elite Awards 2018

20 US BUSINESS NEWS / 2018 Technology Elite Awards SkyStem Since its inception in 2009, SkyStem has been working to offer its clients a unique solution that eliminates redundant work and provides them with the opportunity to focus on more dynamic, strategic and fulfilling tasks that will benefit their business. The company’s flagship solution, ART, is an enterprise technology that helps CFOs and controllers shorten the month-end close and time to issue financials by automating balance sheet reconciliations, managing month- end tasks, and providing insightful reporting. This innovative, web- based solution streamlines and eliminates up to 90% of manual activities, while strengthening internal controls and corporate governance. Unique to the market, ART’s key benefits include reconciliation automation, real-time reporting, status tracking, fast implementation and a faster close. It focuses on the qualitative nature of the process and is 2018 Most Affordable Month-End Close Solution Headquartered in the heart of NewYork City, SkyStemdelivers a powerful close and account reconciliation application for organizations seeking to streamline their financial processes. As part of our overview of a selection of the deservingwinners fromthis year’s Technology Elite Awards, we profile the firmto provide our readers with a unique insight into thework it undertakes and the solution it offers. implemented in a matter of hours, all while being affordable. Thanks to this solution, companies can achieve an organized and structured month- end process: to eliminate manual activities, provide consistency, save time and deliver value. The company also prides itself on a 98% customer satisfaction rating and will continue to rely on its customers in order to build a product that serves them. Alongside its innovative and dynamic solution, SkyStem also offers unlimited phone and email customer support to every single customer, free of charge. While the more modern methods of self-help portals and online courses are also available, the company welcomes and encourages the one-on-one service experience that is sorely lacking in the business world today. As part of this focus, SkyStem’s support team ensures every customer receives a response within the hour of every request. The overall solution and ongoing support that the customer needs are provided with several help tool solutions such as email, phone and chat support, job aids, one-on-one training, and online educational courses. To ensure that clients receive the support they need at all times, SkyStem’s staff employ a market culture with a result driven and goal-oriented team. Employees are customer focused and knowledgeable about the close and reconciliation process. Senior staff members were former auditors and are current CPAs who can relate to the customers’ needs on all levels. As such, they are able to provide exceptional service and help drive the company to continued prosperity. Looking ahead, with the role of the controller everchanging, automation is necessary for their current and future role, and will continue to play a key part in the credit control market. SkyStem’s unique system provides a multitude of tools that can benefit their month-end close process for all job and skill levels. Thanks to the addition of automation, the company is able to help customers simplify month- end close tasks, streamline reconciliations and thereby refocus the accountant’s time and energy onto other projects, and this will help it to retain its position as one of the leading innovators in the market over the years to come. Ultimately, SkyStem remains focused on enhancing its already phenomenal success and continuing to provide its clients with a cutting-edge solution that meets their ever-evolving needs. Customer feedback plays an important role in identifying future enhancements, and more than 20% of all new features in ART are directly attributed to customer suggestions, so the firm will be continuing to support clients and collaborate with them to ensure the company’s ongoing success. Nov181023 ,